One agreement procurement can actually sign.

This SaaS Agreement (the “Agreement”) is the master subscription contract between you (“Customer”) and EmailListChecker, Inc. for access to the hosted Service. It is intended for teams and procurement that want a single, signable document. It incorporates our DPA, AUP, and Security Requirements.

• We provide the Service on a subscription or credit basis as set out in your order form or plan selection.
• Credits never expire.Capacity you've paid for stays in your account until you use it. No forced renewals to keep them
• Usage is metered per verification. We show real-time balances and usage in your dashboard.
• We may update plans and pricing prospectively with notice; your current committed term's pricing is locked.

We target 99.9% monthly uptime for the verification API and dashboard, excluding scheduled maintenance announced in advance and force-majeure events. Where an eligible plan falls below the committed SLA in a month, service credits are available on request per the SLA schedule in your order form.

• Scheduled maintenance is announced at least 48 hours ahead.
• Status and incident history are published on our status page.
• Enterprise plans can negotiate higher SLAs and dedicated capacity.

Standard support is provided by email and in-app chat during business hours, with our AI assistant available around the clock for product questions. Priority and 24/7 support, named contacts, and onboarding assistance are available on higher tiers. Target response times are set out in your plan.

You retain ownership of your data. We process the contacts you submit only to deliver the Service, under our DPA, with SOC 2 Type II controls, encryption in transit and at rest, and configurable retention (down to zero-retention API mode). Detail lives in our Security Requirements.

Fees are stated in your order form or plan and are due per the billing cycle. Fees are exclusive of taxes, which you are responsible for except for taxes on our income. Late amounts may accrue interest and lead to suspension after notice. Per our billing policy, we grant credits and recognize revenue only after a real payment clears.

We warrant the Service will perform materially as documented. Email deliverability depends on factors outside any verifier's control, so we report honest accuracy and confidence — we do not guarantee a specific inbox-placement outcome. Except as expressly stated, the Service is provided “as is” to the extent permitted by law.

Neither party is liable for indirect, incidental, or consequential damages. Each party's aggregate liability is capped at the fees paid or payable in the 12 months preceding the claim, except for breaches of confidentiality, indemnity obligations, or your payment obligations.

The Agreement runs for the subscription term and renews unless either party gives notice. Either party may terminate for uncured material breach. On termination we make your data available for export for 30 days and then delete it per the DPA. To put this Agreement on a signed order form, contact [email protected].